Terms and Conditions of Sale

30 DAY RETURN/EXCHANGE PERIOD

We are happy to exchange products for items of a different size, style or material. You have 30 Days after your receipt of the goods to contact us if you wish to return them. We will instruct you on how to return them properly and provide you with a returns number. Returned goods must show no signs of wear and tear. Returned CLOTHING must have the tags still attached. We reserve the right to refuse returned goods if we are not contacted within this time period, if the goods exhibit wear and tear, if the tags are missing, or if our instructions are not followed.

Hosiery/Lingerie

We regret that hosiery items delievred in sealed packages cannot be returned once opened for hygiene reasons.

GIFT RETURN PERIODS

If you are purchasing items as a gift for someone and it may be longer than 30 days before the gift is opened, please contact us. We are usually able to extend the return period for you.

180 DAY WARRANTY AGAINST DEFECTS

If you need to return goods because they are faulty or damaged on arrival, or a defect of manufacture arises within 180 days of your receiving the goods, then we will replace the goods or provide a full refund if replacements are not available. We will also cover any reasonable return postage costs.

Other Clauses

1. If you decide to return goods because you have ordered an incorrect size or for any other reason other than described above (you simply don't like them, for example), you do so at your own postage cost, and we will refund to you (upon our receipt of the goods) only the value of the goods minus our postage costs (this value will be included on any receipt included with the goods).
2. If goods are not delivered because the address supplied when you place your order is incorrect, incomplete, or changes before despatch of your goods and we are not notified of this, then you are liable for the postage costs we incur. i.e. If we send the items out to you a second time we will charge you the postage costs again, or if you decide to cancel your order upon not receiving your goods, we will not refund you the postage portion of the order price.
3. We reserve the right to refuse any order.
4. We do not obligate ourselves to be polite or even responsive to customers who are not polite to us. We have hundreds of polite customers every month - we do not need any impolite ones. We reserve the right to cancel any dealings with customers who are impolite to us.
5. We cannot deliver to PO Box numbers overseas. We can deliver to UK PO boxes, but you must contact us prior to placing your order to .
6. If we do not have what you have requested in stock, then we will inform you of this by e-mail (if you have supplied an address) and place your order on hold until the items are in stock. If we have only part of your order in stock, we will despatch the items we do have in stock and hold on the others, as described below. You will not be charged any extra for shipping the items the separately.
7. Products and product colours may vary slightly from photographs shown, and such slight variations are not considered defects.
8. Please be aware that your order may attract customs fees from your country. We are not responsible for, cannot control, and cannot give advice on Import Duties that may be charged by your country when your order is delivered to you. Customers in the European Union should not be charged import duties.
9. We cannot guarantee to react to any new instructions regarding your order received less than 3 days before despatch, unless you have received confirmation of those instructions from us.
10. If there are errors on your order (e.g. the price is wrong or you have ordered an item we do not supply) and you have provided us with an e-mail address, then we will contact you to clarify the order. If you have not provided us with an e-mail address, then we will, at our discretion, do one of the following:
    • write to you via normal mail to clarify the order;
    • Contact you via telephone (if you supplied the number) to clarify the order.
    • ignore the order;